Refund Policy

1. Overview

StoreInvo ("we," "our," or "us") offers subscription-based access to our cloud POS, invoice management, and business analytics platform for restaurants, supershops, and electric stores. This Refund Policy explains our practices regarding refunds, cancellations, and subscription changes. By subscribing to StoreInvo, you agree to this policy.

2. Subscription Plans and Billing

StoreInvo subscriptions are billed on a monthly, yearly, or multi-year basis. Payments are processed through:

• Bangladesh: UddoktaPay and other local payment gateways
• International: Stripe and other card processors

Your subscription automatically renews at the end of each billing period unless you cancel before the renewal date. You will retain access until the end of your current paid period after cancellation.

3. Refund Eligibility

3.1 7-Day Money-Back Guarantee

If you are not satisfied with StoreInvo, you may request a full refund within 7 days of your first payment. This applies to new subscribers only, for their first subscription period. To qualify, you must not have requested a refund previously and must contact us within the 7-day window.

3.2 Technical or Billing Errors

We will refund or credit you in cases of:

• Duplicate charges or overcharges
• Payment processing errors
• Extended, verifiable service outages that materially affect your use of the Service
• Other billing mistakes on our part

3.3 Prorated Refunds (At Our Discretion)

In exceptional circumstances (e.g., significant service disruption, account issues caused by our systems), we may offer a prorated refund for the unused portion of your subscription. Such refunds are evaluated case-by-case and are not guaranteed.

4. Non-Refundable Situations

Refunds are generally not available in the following cases:

• Subscriptions renewed beyond the 7-day money-back window
• Yearly or multi-year plans after the initial 7-day period
• Change of mind or no longer needing the Service after the guarantee period
• Failure to use the Service or unused subscription time
• Termination for violation of our Terms of Service or Acceptable Use policy
• Free trial periods (no payment made)

5. Free Trial

StoreInvo may offer a limited free trial (e.g., 7 days) subject to admin approval. Trials do not require payment; therefore, no refund applies. If you subscribe after your trial, the 7-day money-back guarantee applies from the date of your first payment.

6. Cancellation

You may cancel your subscription at any time from your account or dashboard. Cancellation takes effect at the end of your current billing period—you will not be charged again, but you retain access until the period ends. We do not offer refunds for the remaining time after cancellation; you may continue using the Service until the period expires.

We may suspend or terminate your account for non-payment, breach of our Terms, or other reasons as described in our Terms of Service. In such cases, no refund will be provided.

7. How to Request a Refund

To request a refund:

1. Email us at support@storeinvo.com with the subject line "Refund Request"
2. Include your account email and the transaction/order ID if available
3. State the reason for your refund request
4. Refund requests must be sent within the applicable timeframe (e.g., 7 days for the money-back guarantee)

We will review your request and respond typically within 5–7 business days. If approved, refunds are processed to the original payment method and may take 5–14 business days to appear, depending on your bank or payment provider.

8. Downgrades and Plan Changes

If you downgrade to a lower plan, the change takes effect at the end of your current billing period. We do not refund the price difference for the unused portion of a higher plan. Upgrades take effect immediately; you may be charged a prorated amount for the remainder of your current period.

9. Chargebacks and Disputes

If you dispute a charge with your bank or payment provider (chargeback) without first contacting us, we may suspend or terminate your account and take steps to recover the disputed amount. We encourage you to contact us first so we can resolve any billing issues directly.

10. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of material changes by email or through the Service. The "Last updated" date at the top reflects the most recent version. Continued use after changes constitutes acceptance of the updated policy.

11. Contact Us

For refund requests, billing questions, or disputes:

Email: support@storeinvo.com
Website: storeinvo.com
Support: Support Center