Privacy Policy

1. Introduction

StoreInvo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our POS and invoice management platform, website, and related services. Please read this policy carefully.

2. Information We Collect

We collect information that you provide directly and information we obtain automatically:

2.1 Account and Profile Information

• Name, email address, phone number
• Store name, address, and business details
• Username and password (stored in encrypted form)
• Profile and preferences

2.2 Business and Transaction Data

• Products, inventory, prices, and stock levels
• Orders, invoices, and sales transactions
• Customer and supplier contact information
• Reports, analytics, and usage data within the platform

2.3 Payment Information

For subscriptions and paid features, we integrate with third-party payment processors (e.g., UddoktaPay for Bangladesh, Stripe for international payments). We do not store full credit or debit card numbers on our servers. Payment processors handle card data in compliance with PCI DSS and applicable regulations. We may receive transaction IDs, billing addresses, and payment status to manage your subscription.

2.4 Device and Technical Information

• IP address, browser type, operating system
• Device identifiers, screen resolution, language
• Device fingerprint (e.g., for trial and fraud prevention)
• Log data (access times, pages viewed, actions performed)

2.5 Cookies and Similar Technologies

We use cookies, local storage, and similar technologies to maintain sessions, remember preferences, analyze usage, and improve the Service. You can control cookies through your browser settings; disabling them may limit some features.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions, subscriptions, and payments
• Authenticate users and manage accounts
• Send transactional communications (e.g., invoices, receipts, account notifications)
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our Terms
• Analyze usage patterns to improve product and UX
• Send marketing communications (only with your consent, where required)
• Respond to support requests and inquiries

4. Payment Security and PCI Compliance

We take payment security seriously. Card payments are processed by PCI DSS compliant providers. We do not transmit or store full card numbers, CVV, or magnetic stripe data. Sensitive payment data is handled exclusively by our payment partners. We retain only transaction references and billing information needed for subscription management and support.

5. Sharing and Disclosure

We may share your information in the following circumstances:

• Service providers: Payment processors, hosting, analytics, email delivery, and support tools—under contractual obligations to protect your data
• Legal compliance: When required by law, court order, or government request
• Protection of rights: To protect our rights, your safety, or the safety of others
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you have given explicit permission

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit (HTTPS/TLS), access controls, and secure authentication. No method of transmission over the internet is 100% secure; we strive to protect your information but cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Account and transaction data may be retained for a period after account closure for legal, tax, or support purposes. Aggregated or anonymized data may be retained longer for analytics.

8. Your Rights and Choices

Depending on your location, you may have rights to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing emails or limit certain processing
• Object: Object to processing based on legitimate interests (where applicable)
• Withdraw consent: Where processing is based on consent

To exercise these rights, contact us at privacy@storeinvo.com. You may also manage your account settings and preferences within the Service. If you are in the EU/EEA or UK, you have the right to lodge a complaint with your local data protection authority.

9. International Data Transfers

Your information may be processed in countries other than your own, including where our servers or service providers are located. We ensure appropriate safeguards (e.g., Standard Contractual Clauses, adequacy decisions) where required by law for transfers outside the EEA or other regulated regions.

10. Children's Privacy

The Service is not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will delete it promptly.

11. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party services (e.g., payment gateways, social login). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. The "Last updated" date at the top reflects the most recent version. Continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions, requests, or complaints:

Email: privacy@storeinvo.com
Support: support@storeinvo.com
Website: storeinvo.com